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The New Zealand Railways Magazine, Volume 10, Issue 1 (April 1, 1935)

[section]

I Have been much impressed in recent months by the wide range of subjects upon which users of the railways have written to the Department in expressing thanks for some service rendered. It is good to know that the staff, in general, gives pleasing service, and there is much evidence of a genuinely friendly spirit amongst the public when so many take the trouble to add to their verbal thanks a written acknowledgment upon the subject.

Some of the letters express surprise and pleasure to find that the Department carries out work for the public of a kind which has been ordinary practice for a number of years. Such matters as the comprehensive nature of the Department's through booking system, luggage checking to overseas vessels, special luggage concessions for overseas visitors, and seat and sleeper reservations from any station for principal trains, are not yet fully known to the public despite very extensive publicity. Naturally there have been many extensions of service during the last decade, consistent with the general advance in the amenities of transport, and the Department has been well in the van in providing services and adopting new practices likely to be appreciated by its patrons. Those who have, in the past, perhaps only occasionally come in contact with the railways, would not easily keep abreast of the improvements. In this regard, members of the railway staff and of allied road or steamer services can do much to support the Department's advertising by telling those with whom they come into contact some of the facts regarding railway services.

It has been said that British railways have had a kind of traditional reluctance to make their good deeds known. This may be true, but there need be no reluctance about making the good services which the Department offers to the public as widely known as possible, and I trust that the staff will still further aid the management in this work, which is, after all, the most likely way to increase the traffic upon which the stability of the whole railway system depends.

General Manager