The New Zealand Railways Magazine, Volume 1, Issue 2 (June, 1926)
In their effort to meet public requirements all business Agents expressed their gratification with the assistance given by the staff. Both First and Second Division were alive to the advantage of securing traffic. It was felt that too much could not be done to keep the matter of service constantly before them in view of the necessity for organisation to obtain and retain business. The attitude of the public towards the Department has been vastly improved during the last year or two. It was suggested that new boys joining the service required careful training in courtesy towards the public. Business Agents in each District might with advantage take every opportunity that offered to address the staff on matters likely to contribute to the welfare of the Service. Such subjects as “Courtesy,” “Handling of goods,” etc., could be chosen as being matters in regard to which instruction would be likely to create a better feeling between the public and the Railway. The circular issued last year containing notices of appreciative reference by the public had created a better feeling amongst the staff, and had been much appreciated by them.