The New Zealand Railways Magazine, Volume 12, Issue 1 (April 1, 1937)
Railway Progress in New Zealand. — General Manager's Message
Railway Progress in New Zealand.
General Manager's Message.
The recently published figures of substantial increases in railway traffic are particularly pleasing to railwaymen who have had the opportunity to handle the business and to judge for themselves the friendly public attitude towards the service the Department is rendering.
In the course of recent travel over most parts of the system I have had many indications of the goodwill existing between the staff and the public, and numbers of those whom I met upon Departmental matters were most appreciative of what the railwaymen of their locality have been able to do to help business along.
The present is a most important transition period in railway affairs. There are very great changes being made in the facilities and equipment of the Department as well as in the methods of operation and in the relationship between the railways and other forms of transport. In these circumstances it is especially important that contact between the public and the staff should be on a basis of mutual understanding and goodfellowship, as it is only by such conditions that the best for all can be secured from the improvements under way.
A recent visitor to New Zealand, a leader in the industrial world, attributed success in business affairs to what he called “The four C's—contact, consultation, co-operation and confidence.” This summary appears to be an almost perfect one, and is in line with the principles in operation upon our own system.
I believe that confidence has been definitely established as between the public, the management and the staff of the railways, that opportunities for contact and consultation are afforded and used to a marked degree, and that co-operation is secured throughout the service and with the business community, to a very great extent.
There is, of course, always opportunity for improvement, and a constant necessity for observation by members of the staff to see in what way new conditions as they arise may be turned to the best account for the public and the railways. It is in co-operation of this kind that the most effective development of our great transportation system lies.